At Garden Tools Store, we stand behind the quality of our gardening tools and accessories. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused and in their original packaging
  • Items must be in the same condition as when you received them
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Fertilizers (opened or unopened)
  • Insect Controls (pesticides or biological controls)
  • Garden Gloves & Hats (for hygiene reasons)
  • Garden Clogs & Boots (if worn outdoors)

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Items: Securely pack the items in their original packaging with all accessories.
  4. Ship Your Return: Send the package to our return center at:
    Garden Tools Store Returns
    644 Byam Road
    Bethel, US 05032
  5. Receive Your Refund or Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Garden Tools Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps. I’ve reviewed the return policy and confirm the item meets all requirements.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Processing

Once your return is received and inspected:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

For exchanges, we’ll ship your replacement item as soon as we process your return. You’ll receive tracking information via email.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a trackable shipping service
  • Customs fees and import duties are non-refundable

Questions?

Our gardening enthusiasts are here to help! Contact us at [email protected] with any questions about returns or exchanges.

Happy Gardening,
The Garden Tools Store Team